Terms and Conditions

Term & Conditions

Company details

WhatPA.co.uk is operated by The Barns Music Group, all payments will be taken by The Barns Music Group and any cheques should be made payable to The Barns Music Group.

Payment Terms

We accept the following payment methods:

  • BACS transfer (details on your invoice)
  • Purchase Order with an official Purchase Order Number from schools and local authorities on headed notepaper (email to enquiries@whatpa.co.uk or fax 0871 266 8998)
  • Debit/credit card online
  • Paypal
  • Cheque payable to 'The Barns Music Group'

Credit cards (personal and corporate) may be subject to a 2% surcharge.

Personal Cheques should be made payable to 'The Barns Music Group'. Please allow up to 7 days for  cheques to clear. 

We accept purchase orders on headed note paper with an official order number from schools, NHS and Local Authorities and some large companies. Please telephone 01375 892317 for further information.

Your invoice
Your invoice will be sent to you via email on the day of purchase (or next working day).  If you do not receive your invoice please email us at  enquiries@whatpa.co.uk or call 01375 892317.

Purchase Orders must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.

What's your Returns Policy?

Faulty items
 If an item is damaged in transit, is faulty on arrival, or becomes faulty within the Warranty Period please contact us on enquiries@whatpa.co.uk and we will advise you.

Faulty products not returned in all the original packaging may invalidate their warranty, so we advise you to keep all of the original packaging in case you ever need to return it. All returned items will be tested, and if found faulty will either be repaired or replaced and returned to the customer free of charge. If a returned item is found not to be faulty then the item will be returned back to the customer and a handling charge will be applied.

Unwanted items (not faulty) can be returned to us for a full refund within 14 days of purchase in accordance with the European Directive on Consumer Rights. The goods must be complete, undamaged and with all original packaging. They must be securely packaged for return. The cost of returning the goods to us must be met by the customer. We can arrange courier collection and return on your behalf if required, but you will be liable for the cost. We reserve the right to charge a restocking fee (minimum 10% of the retail price) at our discretion or if the goods are not complete, undamaged and with all original packaging when they are returned. Our returns policy is in addition to and does not affect your statutory rights.

Packaging your returns - we recommend that you keep the original boxes and internal packaging for the life of the item in case you ever need to return it. If you do not have the packaging you may package it securely for return but it is very important that you package it in a double layer of cardboard; padded out with bubble-wrap or similar so that it cannot move around inside the box; that all corners and vulnerable areas are especially protected; that it is protected against shocks and puncture damage; and must be adequately labelled inside and out. If damage occurs in transit, the courier company will inspect the packaging and if they deem that it has not been sufficiently well-packaged they will refuse to pay out compensation. What PA? will not accept liability for any loss or damage that occurs in transit, so the liability/loss will sit with the customer and it may affect the Manufacturer's Warranty. Please make sure your goods are sufficiently well-packaged to withstand a rigorous journey.

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable and if you have paid will refund you in full within 2 working days. All goods remain the property of WhatPA.co.uk until paid for in full. Prices and manufacturers specifications are subject to change without notice.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has 14 working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, non-functionality and mis-shipping must be made within 14 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee if the customer cannot return the goods themselves.These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE and the Distance Selling Act 2000.


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