Payment, Delivery & Returns
What's the delivery time?
Delivery is usually 1-2 working days if the item is in stock in the UK. Special order items or stock from the EU could be 3-4 working days, but we will let you know when you place the order. We use a variety of couriers including UPS and FedEx.
How much is delivery?
Standard delivery is £5 for orders up to £100 and free for orders over £100 in mainland UK, regardless of the number of items. If you need something very quickly, at a certain time or on a Saturday you can ask us how much extra it would cost and we will do our best to accommodate you.
Where do you deliver to?
We deliver to UK Mainland at the standard rates above. Delivery to Highlands and Islands and Ireland can usually be arranged, and may incur an additional delivery cost. We reserve the right to refuse any order. Please email firstname.lastname@example.org to enquire about the delivery cost if you are not in Mainland UK.
Can I have my order delivered to a different address?
Due to the increase in credit card fraud we are reluctant to deliver to a different address to the one your credit/debit card is registered to. We appreciate that this may be inconvenient for you, but it is the only way we can be sure that the goods will be sent to the person who has paid for them. Some exceptions may apply.
What if something I've ordered doesn't arrive?
Once your order has been placed we can tell you the expected delivery date. In the unlikely event that your order doesn't arrive when it should, please contact us on email@example.com and we will find out what's caused the delay. If necessary we will arrange for a replacement to be sent to you. We can usually supply tracking codes upon request.
How can I pay?We accept the following payment methods:
- BACS transfer (details on your invoice)
- Purchase Order with an official Purchase Order Number from schools and local authorities on headed notepaper (email to firstname.lastname@example.org or fax 0871 266 8998)
- Debit/credit card online
- Cheque payable to 'The Barns Music Group'
Your invoice will be sent to you via email on the day of purchase (or next working day). If you don't receive your invoice please email us at email@example.com or call 01375 892317.
Important information about Purchase OrdersInvoices must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.
If an item is damaged in transit, is faulty on arrival, or becomes faulty within the Warranty Period please contact us on firstname.lastname@example.org and we will advise you.
Faulty products not returned in all the original packaging may invalidate their warranty, so we advise you to keep all of the original packaging in case you ever need to return it. All returned items will be tested, and if found faulty will either be repaired or replaced and returned to the customer free of charge. If a returned item is found not to be faulty then the item will be returned back to the customer and a handling charge will be applied.
Unwanted items (not faulty) can be returned to us for a full refund within 14 days of purchase in accordance with the European Directive on Consumer Rights. The goods must be complete, undamaged and with all original packaging. They must be securely packaged for return. The cost of returning the goods to us must be met by the customer. We can arrange courier collection and return on your behalf if required, but you will be liable for the cost. We reserve the right to charge a restocking fee (minimum 10% of the retail price) at our discretion or if the goods are not complete, undamaged and with all original packaging when they are returned. Our returns policy is in addition to and does not affect your statutory rights.
Packaging your returns - we recommend that you keep the original boxes and internal packaging for the life of the item in case you ever need to return it. If you do not have the packaging you may package it securely for return but it is very important that you package it in a double layer of cardboard; padded out with bubble-wrap or similar so that it cannot move around inside the box; that all corners and vulnerable areas are especially protected; that it is protected against shocks and puncture damage; and must be adequately labelled inside and out. If damage occurs in transit, the courier company will inspect the packaging and if they deem that it has not been sufficiently well-packaged they will refuse to pay out compensation. What PA? will not accept liability for any loss or damage that occurs in transit, so the liability/loss will sit with the customer and it may affect the Manufacturer's Warranty. Please make sure your goods are sufficiently well-packaged to withstand a rigorous journey.
For our full Terms & Conditions please click here