Terms and Conditions
Term & Conditions
WhatPA.co.uk is operated by The Barns Music Group, all payments will be taken by The Barns Music Group and any cheques should be made payable to The Barns Music Group.
We accept the following payment methods:
Debit/credit card online
It's quicker to pay by credit or debit card as we have to wait for a BACS payment or cheque to clear before the goods can be despatched. Cheques should be payable to 'The Barns Music Group'. We also accept purchase orders on headed note paper with an official order number from schools and local authorities.
Credit cards (personal and corporate) may be subject to a 2% surcharge. Personal Cheque (made payable to 'The Barns Music Group'. Please allow up to 7 days for personal and business cheques to clear.), Bankers Transfer/Draft, or cash. Please telephone 01375 892317 for further information. We also accept purchase orders on headed note paper with an official order number.
All invoices must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.
Important information about Purchase Orders
Most orders are despatched direct from the Manufacturer within 3 days of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most Orders are shipped by courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Sorry but for security reasons it is NOT possible for you to collect from the courier depot - the goods must be delivered to the address you specify. UK mainland only.
How much does delivery cost?
All orders carry a standard delivery charge per order, regardless of the number of items in the order. Delivery charges may be discounted or increased at our discretion depending upon the weight of the order.
UK Mainland UK - £15.00
Can I have my order delivered to a different address?
What if something I've ordered doesn't arrive?
Faulty products not returned in all the original packaging may invalidate their warranty, so we advise you to keep all of the original packaging in case you ever need to return it. All returned items will be tested, and if found faulty will either be repaired or replaced and returned to the customer free of charge. If a returned item is found not to be faulty then the item will be returned back to the customer and a handling charge will be applied.
Unwanted items (not faulty) can be returned to us for a full refund within 14 days of purchase in accordance with the European Directive on Consumer Rights. The goods must be complete, undamaged and with all original packaging. They must be securely packaged for return. The cost of returning the goods to us must be met by the customer. We can arrange courier collection and return on your behalf if required, but you will be liable for the cost. We reserve the right to charge a restocking fee (minimum 10% of the retail price) at our discretion or if the goods are not complete, undamaged and with all original packaging when they are returned. Our returns policy is in addition to and does not affect your statutory rights.
We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable and if you have paid will refund you in full within 2 working days. All goods remain the property of WhatPA.co.uk until paid for in full. Prices and manufacturers specifications subject to change without notice.
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has 14 working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, non-functionality and mis-shipping must be made within 14 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee if the customer cannot return the goods themselves.These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE and the Distance Selling Act 2000.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice and the General Data Protection Regulation (GDPR) . We do not pass on ANY customers personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with 'unsubscribe' in the subject. The type of information we will collect about you includes: your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. We do not store your credit card information. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.