Terms and Conditions
 

Term & Conditions

Company details

WhatPA.co.uk is operated by The Barns Music Group, all payments will be taken by The Barns Music Group and any cheques should be made payable to The Barns Music Group.

Payment Terms

 We accept the following payment methods:

Debit/credit card online
Debit/credit card over the telephone
Paypal
BACS transfer (details on your invoice)
Cheque payable to 'The Barns Music Group'
Purchase Order with an official Purchase Order Number from schools and local authorities on headed notepaper (email to enquiries@whatpa.co.uk or fax 0871 266 8998)

It's quicker to pay by credit or debit card as we have to wait for a BACS payment or cheque to clear before the goods can be despatched. Cheques should be payable to 'The Barns Music Group'. We also accept purchase orders on headed note paper with an official order number from schools and local authorities.

Credit cards (personal and corporate) may be subject to a 2% surcharge. Personal Cheque (made payable to 'The Barns Music Group'. Please allow up to 7 days for personal and business cheques to clear.), Bankers Transfer/Draft, or cash. Please telephone 01375 892317 for further information.  We also accept purchase orders on headed note paper with an official order number.

All invoices must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.

Your invoice
 Your invoice will be sent to you via email on the day of purchase (or next working day).  If you do not receive your invoice please email us at  enquiries@whatpa.co.uk or call 01375 892317. If you need an itemised VAT invoice, please ask and we will supply one.

Important information about Purchase Orders
 Invoices must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.

Delivery

Most orders are despatched direct from the Manufacturer within 3 days of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most Orders are shipped by courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Sorry but for security reasons it is NOT possible for you to collect from the courier depot - the goods must be delivered to the address you specify.  UK mainland only.

How much does delivery cost?

All  orders carry a standard delivery charge per order, regardless of the number of items in the order. Delivery charges may be discounted or increased at our discretion depending upon the weight of the order.

UK Mainland UK - £15.00
UK Highlands & Islands - £20 on request

Can I have my order delivered to a different address?
 
Due to the increase in credit card fraud we are reluctant to deliver to a different address to the one your credit/debit card is registered to. We appreciate that this may be inconvenient for you, but it is the only way we can be sure that the goods will be sent to the person who has paid for them. Some exceptions may apply. We can tell you which day of the week your order will be delivered or you can choose to pay extra for guaranteed Saturday delivery if you would like to (approx. £25 more, depending upon post code). Someone will need to be in to accept and sign for the delivery.
  

What if something I've ordered doesn't arrive?
 
Once your order has been placed we can tell you the expected delivery date. In the unlikely event that your order doesn't arrive when it should, please contact us on enquiries@whatpa.co.uk and we will find out what's caused the delay. If necessary we will arrange for a replacement to be sent to you.  We can usually supply tracking codes upon request.

If we have arranged any delivery or collection from a customer, and the customer is not at home at the agreed time then we will either charge a journey fee (if charged to us by our courier), or ask that the item be returned by the customer directly.

What's your Returns Policy?

Faulty items
 If an item is damaged in transit, is faulty on arrival, or becomes faulty within the Warranty Period please contact us on enquiries@whatpa.co.uk and we will advise you.

Faulty products not returned in all the original packaging may invalidate their warranty, so we advise you to keep all of the original packaging in case you ever need to return it. All returned items will be tested, and if found faulty will either be repaired or replaced and returned to the customer free of charge. If a returned item is found not to be faulty then the item will be returned back to the customer and a handling charge will be applied.

Unwanted items (not faulty) can be returned to us for a full refund within 14 days of purchase in accordance with the European Directive on Consumer Rights. The goods must be complete, undamaged and with all original packaging. They must be securely packaged for return. The cost of returning the goods to us must be met by the customer. We can arrange courier collection and return on your behalf if required, but you will be liable for the cost. We reserve the right to charge a restocking fee (minimum 10% of the retail price) at our discretion or if the goods are not complete, undamaged and with all original packaging when they are returned. Our returns policy is in addition to and does not affect your statutory rights.

Packaging your returns - we recommend that you keep the original boxes and internal packaging for the life of the item in case you ever need to return it. If you do not have the packaging you may package it securely for return but it is very important that you package it in a double layer of cardboard; padded out with bubble-wrap or similar so that it cannot move around inside the box; that all corners and vulnerable areas are especially protected; that it is protected against shocks and puncture damage; and must be adequately labelled inside and out. If damage occurs in transit, the courier company will inspect the packaging and if they deem that it has not been sufficiently well-packaged they will refuse to pay out compensation. What PA? will not accept liability for any loss or damage that occurs in transit, so the liability/loss will sit with the customer and it may affect the Manufacturer's Warranty. Please make sure your goods are sufficiently well-packaged to withstand a rigorous journey.
 
Goods

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable and if you have paid will refund you in full within 2 working days. All goods remain the property of WhatPA.co.uk until paid for in full. Prices and manufacturers specifications subject to change without notice.

Consumer Protection

In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale. The goods must be unused, boxed, with all accessories, and in as new condition. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded or replaced as compliant with the amended Sale of Goods Act 1979. We reserve the right to charge a restocking fee of up to 25% on goods which prove to be non-defective. You are responsible for ensuring safe delivery of the returned item. In the case of a refund (when the sale has been cancelled) we will NOT refund the initial carriage charge. Also we will charge a collection fee if the customer cannot return the goods themselves.These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE and the Distance Selling Act 2000.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass on ANY customers personal details to any other company or organisation for any reason. We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. If you wish to be removed from the list simply reply to it with 'unsubscribe' in the subject. The type of information we will collect about you includes: your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. We do not store your credit card information. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code




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