How much is delivery?

All  orders carry a standard delivery charge per order, regardless of the number of items in the order. Delivery charges may be discounted or increased at our discretion depending upon the weight of the order. For small orders we can send via Royal Mail we just charge postage, so will refund any overpayment.

UK Mainland UK - £15.00
UK Highlands & Islands - £20.00

How do I pay?


We accept the following payment methods:

Debit/credit card online
Debit/credit card over the telephone
Paypal
BACS transfer (details on your invoice)
Cheque payable to 'The Barns Music Group'
Purchase Order
with an official Purchase Order Number from schools and local authorities on headed notepaper (email to enquiries@whatpa.co.uk or fax 0871 266 8998)

It's quicker to pay by credit or debit card as we have to wait for a BACS payment or cheque to clear before the goods can be despatched. Cheques should be payable to 'The Barns Music Group'. We also accept purchase orders on headed note paper with an official order number from schools and local authorities.

Your invoice
Your invoice will be sent to you via email on the day of purchase (or next working day).  If you do not receive your invoice please email us at enquiries@whatpa.co.uk or call 01375 892317. If you need an itemised VAT invoice, please ask and we will supply one.

Important information about Purchase Orders
Invoices must be paid within 14 days from date of invoice. Title of goods does not pass to the purchaser until paid for in full. Interest will be charged at 2.5% per month for all overdue accounts or 0.08% per day.

Where do you deliver to?

We deliver to UK Mainland, Highlands and Islands at the standard rates above. Delivery to Ireland and Europe can usually be arranged. We reserve the right to refuse any order. Please email enquiries@whatpa.co.uk to enquire about the delivery cost.
 

Can I have my order delivered to a different address?

Due to the increase in credit card fraud we are reluctant to deliver to a different address to the one your credit/debit card is registered to. We appreciate that this may be inconvenient for you, but it is the only way we can be sure that the goods will be sent to the person who has paid for them. Some exceptions may apply. We can tell you which day of the week your order will be delivered or you can choose to pay extra for guaranteed Saturday delivery if you would like to (approx. £25 more, depending upon post code). Someone will need to be in to accept and sign for the delivery.
  

What if something I've ordered doesn't arrive?

Once your order has been placed we can tell you the expected delivery date. In the unlikely event that your order doesn't arrive when it should, please contact us on enquiries@whatpa.co.uk and we will find out what's caused the delay. If necessary we will arrange for a replacement to be sent to you.  We can usually supply tracking codes upon request.
 

What's your Returns Policy?

Faulty items
If an item is damaged in transit, is faulty on arrival, or becomes faulty within the Warranty Period please contact us on enquiries@whatpa.co.uk and we will advise you.

Faulty products not returned in all the original packaging may invalidate their warranty, so we advise you to keep all of the original packaging in case you ever need to return it. All returned items will be tested, and if found faulty will either be repaired or replaced and returned to the customer free of charge. If a returned item is found not to be faulty then the item will be returned back to the customer and a handling charge will be applied.

Unwanted items (not faulty) can be returned to us for a full refund within 14 days of purchase in accordance with the European Directive on Consumer Rights. The goods must be complete, undamaged and with all original packaging. They must be securely packaged for return. The cost of returning the goods to us must be met by the customer. We can arrange courier collection and return on your behalf if required, but you will be liable for the cost. We reserve the right to charge a restocking fee (minimum 10% of the retail price) at our discretion or if the goods are not complete, undamaged and with all original packaging when they are returned. Our returns policy is in addition to and does not affect your statutory rights.

Packaging your returns - we recommend that you keep the original boxes and internal packaging for the life of the item in case you ever need to return it. If you do not have the packaging you may package it securely for return but it is very important that you package it in a double layer of cardboard; padded out with bubble-wrap or similar so that it cannot move around inside the box; that all corners and vulnerable areas are especially protected; that it is protected against shocks and puncture damage; and must be adequately labelled inside and out. If damage occurs in transit, the courier company will inspect the packaging and if they deem that it has not been sufficiently well-packaged they will refuse to pay out compensation. What PA? will not accept liability for any loss or damage that occurs in transit, so the liability/loss will sit with the customer and it may affect the Manufacturer's Warranty.  Please make sure your goods are sufficiently well-packaged to withstand a rigorous journey.